Minova provides digital mental health and wellness services designed to support emotional and psychological well-being. These sessions are not a substitute for medical or psychiatric treatment.

Booking & Payment

All bookings must be made in advance through our official website or communication channels.

Rescheduling & Cancellations

Reschedules are allowed up to 24 hours before your scheduled session. Cancellations made within less than 12 hours of the appointment time will result in forfeiture of the session fee.

Confidentiality & Privacy

Therapists and staff are bound by professional confidentiality agreements to safeguard your shared information.

Session Guidelines

Clients are expected to attend sessions on time in a calm, respectful manner.Disruptive behavior, offensive language, or any form of harassment may lead to session termination without refund.

Therapist Assignments

Minova reserves the right to assign or reassign licensed therapists based on availability, specialization, or client needs.

Digital Conduct & Communication

Sessions are hosted online via secure platforms. Recording or distributing session content is strictly prohibited without written consent.

Refund Policy

Payments are non-refundable once a session has been conducted. In case of verified technical errors or counselor unavailability, MindNest may offer a free reschedule or session credit.

Limitation of Liability

While Minova ensures professional and ethical conduct, it is not liable for any direct or indirect outcomes resulting from user actions outside the therapy environment.

Policy Modifications

Minova may update these Terms & Conditions periodically. Clients will be notified of significant changes via email or on our official website.